Non-Voice Technical Support Representative

· Angeles City, Pampanga
Employment Type Probationary

Php37k compensation.  No phone calls.  Guaranteed non-voice Technical Support.


Join the fastest growing BPO in Pampanga! We’re looking for highly motivated, friendly, and hardworking customer service agents for an IT job with excellent long-term career opportunities - because when we get the best, we want to keep them!


We’re a team of savvy Technical Support Representatives (TSR | CSR) working on an ever-growing project in Angeles City.


This is a customer service chat and email support program. Our job scope involves non-voice technical support for VPN services, customer retention, and pre-sales inquiries.


We offer ongoing support and training for our staff. Learn more about the role, and the team you’ll be joining, in the video below:


https://www.youtube.com/watch?v=mcKJxSqQaxg&feature=youtu.be


 


WHAT WILL YOU GET?


Php 37,000 compensation and other incentives
6 months relocation package (for people residing outside Pampanga)
HMO coverage from day 1
Flexible leave schedule
Christmas Bonus
Lunch is on us!
Night transport service


 


WHAT ARE YOU GOING TO DO?


Deliver service to end-users via chat and email


Evaluate and analyze the issues faced by end-users and provide appropriate troubleshooting and resolution steps


 


WHO ARE WE LOOKING FOR?


Someone with excellent English writing abilities 


Someone who is is computer and internet savvy OR


Someone who is a quick study and has a passion for technology


Someone with previous experience in technical support is a PLUS


Someone who is highly organized and with keen attention to details


Someone who is willing to work on shifting and/or rotating schedules (we have 24x7 operations)


Someone who can type at 35 words per minute or greater with 90% accuracy


 


WHERE ARE WE LOCATED?


We are located at the 11F of Entec2 Building, Newpoint Mall, Angeles City


 


What are you waiting for? APPLY NOW! 

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  • Location
    Angeles City, Pampanga
  • Employment Type
    Probationary