IT/Cloud Support Engineer

· Angeles City, Pampanga
Employment Type Regular
Minimum Experience Experienced

Responsibilities


As an individual contributor on our IT support team, you’ll have a broad set of responsibilities including: 


  • Onboard new-hires, provision laptops, and provide basic helpdesk support.
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, application issues, and escalate to the next tier when appropriate
  • Perform tier-1 support requests on various cloud services such as GSuite, Okta, and more
  • Monitor a helpdesk to provide support to 500+ geographically dispersed users and respond to tickets within the SLA
  • Work closely with IT/vendors/partners 
  • Maintain an inventory of consumable IT products and where/how to restock them locally


 Required Skills - IT/Cloud Support Engineer


  • Act as an escalation point for tougher problems from tier 1 specialists


  • Maintain and update an inventory of systems and services
  • Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, and application issues.
  • Intermediate knowledge of managing SaaS services such as G Suite, Okta, 1Password, and more
  • Comfortable with endpoint management solutions such as Workspace One
  • Intermediate understanding of TCP/IP, DNS, DHCP, and VPN configurations

Thank You

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  • Location
    Angeles City, Pampanga
  • Employment Type
    Regular
  • Minimum Experience
    Experienced