Leadership Development Coach

· Angeles City, Pampanga
Employment Type Regular
Minimum Experience Experienced

Role Synopsis: Trains new Team Leaders on leadership-oriented content and drives compliance to coaching methodology by observing TL to agent coaching sessions and providing feedback to the TL alongside the Operations Manager.


Essential Functions:


  • Train the Team Leader on leadership development content
  • Observe TL to agent coaching sessions

  • Audit TL compliance to approved coaching methodology using a standardized coaching effectiveness scorecard


 


  • Liase with the Operations Manager in providing coaching to Team Leaders based on observation feedback


 


  • Work with the OM in developing specific coaching strategies for TLs tagged as "MHN" (most help needed)

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  • Location
    Angeles City, Pampanga
  • Employment Type
    Regular
  • Minimum Experience
    Experienced